Doing and Negotiating Transgender on the Front Line: Customer Abuse, Transphobia and Stigma in the Food Retail Sector

Despite growing research on LGBT+ populations, few studies have examined transgender individuals’ specific workplace experiences, whose voice is often subsumed in a wider category. This article presents the story of Kathrine, female food retail worker, and discusses abusive, discriminatory transphobic behaviour customers, which has received limited attention sociology service work literature. The reveals stigmatization employees by expressed through micro-aggressions, such as mis-gendering, mocking harassing, neglected and/or tolerated management. Kathrine coping strategies she utilizes to reduce negative consequences stigma, negotiate protect her gender identity. These include confronting refusing serve reflecting resilience towards discrimination abuse. calls for further understand employees’ experiences complexity diversity used stigmatized workers.